Before transferring your domain, it is very important that you check the following:

• If you have a website, ensure that either you or your web designer has obtained a copy of the site, along with the database (where applicable).
• Ensure that you have an up-to-date list of all e-mail accounts and passwords linked to your domain.
• Confirm whether there are any specific DNS records which need to be included.

Once you have confirmed the above, it will be safe to initiate the transfer. You will need to ensure that the above services are added prior to the authorisation of the transfer in order to avoid any downtime.


The following steps will assist you in transferring your .za domain to The Website Hoster PTY(LTD):

1. You will first need to register an account (if you already have an account with The Website Hoster PTY(LTD), you may skip this step). This can be done from our home page by clicking on the Account button at the top right-hand side of the page and selecting Register. Once you have entered your contact details, click on the Register button to create your account.

2. Log in to your Client Area.

3. Click on the Domains link in the menu, followed by Transfer Domains to Us.

4. On the Transfer Domain page, enter your domain name and click on the Transfer button. A check will be performed to see if your domain is eligible for transfer.

Why would my domain not be available for transfer?
Newly registered .za domains, as well as those which have just been renewed, cannot be transferred for a period of 30 days. If your domain has expired, then you will need to renew it with your current hosting provider before it can be transferred.

5. If your domain can be transferred, click on the Continue button.

6. On the Domains Configuration page, you will be prompted for the following:

• If you would like The Website Hoster PTY(LTD) to host your e-mail and / or website, click on [No Hosting! Click to Add]. The package that you select will be determined largely by the number of e-mail accounts that you need as well as the requirements of your website.
• Should you be using your own name servers, then you can specify them on this page.

7. Once you have made your selection, click on Continue.

8. On the Review & Checkout page, you can review your order. If you wish to add additional services, select Continue Shopping. Otherwise, click on Checkout.

9. On the Checkout page, you will be asked to confirm the contact / registrant information for the domain. You can also select your preferred method of payment. Once you have made your selections, click on Complete Order.

10. If you opted to add a hosting package to your order, an invoice will be generated which will include a reference number and a list of payment options. Once our accounts department has received confirmation of payment, the transfer of your domain will be initiated.

You are welcome to forward confirmation of your payment to billing@the-website-hoster.com

-------

When the transfer has been initiated, either you or your current hosting provider will receive an e-mail stating that your domain is pending transfer (see the example below).

If you receive the e-mail, then you can authorise the transfer by clicking on the first link in the message. If you do not, then it means that your current hosting provider will need to authorise the transfer on your behalf. Depending on your hosting provider's cancellation policy, you may need to provide them with a written request so that they do not deny the transfer. There is a five-day window in which the transfer must be approved. Should no response be received within this period or the transfer denied, then a new transfer request will need to be sent.


Should you have any queries regarding the transfer, feel free to contact our support team on  at support@the-website-hoster.com

Note: This guide applies to all .za domains, including .co.za; .web.za; .org.za and .net.za.